We strive to offer the best quality, service and products at Goosebumps Clothing. If you are not 100% happy with your purchase, size or colour no problem we have a 30 day policy. Before returning your items, please ensure you are aware of our terms and conditions below on returned goods. Please note that you will only be issued a store credit if you are returning an item due to fit, sizing or change of mind.

Any goods or garments that have been damaged or altered from their original condition are not eligible for return and will be returned to the customer, in accordance with our site policy and Australian Consumer Law.

AUSTRALIAN RETURNS

We request for all returns to be received by our warehouse within 30 days of your delivery date.

We strongly recommend obtaining tracking on your return parcel, as we cannot process a return without physical goods or proof of delivery.

We aim to process returns within 2 business days of your parcel showing as delivered to our warehouse, however we ask to please allow up to 5 business days in case of higher volumes. 

The resolution for returns due to sizing, fit or change of mind is store credit. All store credits have an initial validity period of 36 months, however can easily be extended if unused in that time frame.

The customer returns at their own cost, this cost will not be reimbursed by Australia Post or Goosebumps Clothing. 

INTERNATIONAL RETURNS

We request for all returns to be received by our warehouse within 30 days of your delivery date.  All international returns will be issued with a store credit.

We strongly recommend obtaining tracking on your return parcel, as we cannot process a return without physical goods or proof of delivery.

We aim to process returns within 2 business days of your parcel showing as delivered to our warehouse, however we ask to please allow up to 5 business days in case of higher volumes. 

The resolution for returns due to sizing, fit or change of mind is store credit. All store credits have an initial validity period of 36 months, however can easily be extended if unused in that time frame.

The customer returns at their own cost, this cost will not be reimbursed by Shipping Provider or Goosebumps Clothing.

HOW DO I RETURN MY ITEM(S)?

Items must be returned in their ORIGINAL PACKAGING and CONDITION (tags attached, unwashed, no perfume smells or odours and unworn)

Any goods or garments that have been damaged or altered from their original condition are not eligible for return, including garments that have become faulty from misuse.

The cost of returning the exchanged item is the responsibility of the customer and we take no responsibility for lost items that do not reach us.

Please also include your ORDER NUMBER and PHONE NUMBER and REQUEST so when your parcel arrives the warehouse manager will know what action to take.

Return Address is:

Goosebumps Clothing
PO BOX 678
Banora Point NSW, 2486

Australia

REFUNDS & AFTERPAY

In accordance with Australian Consumer Law, we are not required to offer you a refund for sizing, fit or change of mind on returns. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.

If you have a minor problem with a product, we can choose to give you a free repair instead of a replacement, or a store credit. When you have a major problem with a product, you have the right to ask for your choice of a replacement, store credit, or refund.  If we have misrepresented the product or provided an incorrect description, you have the right to ask for your choice of a replacement product, a store credit, or refund.

https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

Our refund policy is across the board for all payment methods, including AfterPay – for more information, please click here.

EXCHANGES

Due to a fast turnaround of product we unfortunately don't offer exchanges on sizes. Should you require a different size, simply place a new order online and send your original order back to us for store credit (some sizes may be limited so act fast) or alternately you can return and wait for us to notify you that we have received your parcel and use this store credit to purchase your new order.

Please ensure all items are packaged securely and will arrive back to us in their original condition.

The customer is required to cover any re-shipping costs, unless the new order value qualifies for free shipping.

FAULTY OR INCORRECT ITEMS

If you have received a faulty or incorrect item, our team will be help you investigate the best solution to your faulty item. Please call as soon as possible on +61400537721. Once investigated, we will be able to provide you with information on how to return the item.

In accordance with Australian Consumer Law, if a minor problem is found with the product, we can choose to give you a free repair instead of a replacement, or a store credit. When you have a major problem with a product, you have the right to ask for your choice of a replacement, store credit, or refund. If we have misrepresented the product or provided an incorrect description, you have the right to ask for your choice of a replacement product, a store credit, or refund.

All returns must be received in their original condition, unworn, unwashed and with all tags intact. Any goods or garments that have been damaged or altered from their original condition are not eligible for return, including faulty garments.

https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

REJECTED RETURNS

It is the customer's responsibility to ensure that their return meets the above requirements. If a return is received and not approved through quality control, we will contact the customer immediately and provide more details as to the rejection. The customer will be given the option to pay for the goods to be returned to them or for the goods to be destroyed, as they are not fit for re-sale. In the case where the customer chooses for the goods to be destroyed OR if we do not receive a response for resolution within 10 days, the goods will be destroyed.