0400 537 721

  

FAQs

PRE-SALE QUESTIONS

How do I order online?
To purchase a product on the Goosebumps Clothing website, simply click on the item you wish to buy, select the size required and click ‘add to cart’. You can then go back and add additional items to your cart. Please note we only take payment though Pay Pal and direct deposit and we will require your shipping address to finalise your online shopping experience. Please see our Terms and Conditions page for full details.
Can I change or cancel my order?
Yes you can change your order whilst you are still browsing and shopping, simply remove it and/or update it. Once your order has been confirmed however, it’s not possible for you to change or cancel it prior to dispatch. In this instance the order will be sent to you and then if required you will have to return it. Please refer to our Returns Policy if you require further information, or call us if you need further assistance.
What do I do if the item I am looking for is no longer available for purchase online?

Goosebumps Clothing most popular items do tend to sell out quickly online. If you’ve seen something you must have, then we would suggest you order it without delay. However, if the item you are after is out of stock, and you are a domestic customer (Australia), please visit our stockist list or contact us and we will contact your local store to see if the item is still available in one the stores, or you can contact us via email at info@goosebumpsclothing.com or phone 0400 537 721 (please call during business hours)

How do I know if my item is in stock?

If a product is out of stock, it will say so on the product page. Though occasionally, due to high demand, we may be out of stock of certain items. If we do not have an item in stock that you’ve ordered, you will be contacted via email or by phone. A suitable alternative of the same value may be offered or we will credit your account using the same method by which payment was made.

What form of payment of you accept?

We accept payment though Pay Pal and direct deposit. Once your payment has gone through we will email you and let you know your parcel is on the way. Please refer to our payment policy for bank details.

What currency do you use?

All prices have a default display in Australian Dollars.

How secure is my personal information?

Your security while shopping online with Goosebumps Clothing is extremely important to us, and we have taken all reasonable measures to ensure that your personal details are kept safe at all times. All pages that require you to enter your personal information on our site are secure. Please refer to our Website Security Section under Customer Service if you require further information.

How do I add Goosebumps Clothing to my favourites?

While you’re checking out all of Goosebumps Clothing latest products on the site it is easy to store your favourite items in My Favourites. Simply click on the item you want and select the My Favourites button, you can then keep browsing. You can go back and view your Favourites at any time, just click on the arrowed tab to the right of your screen. When you have finished browsing the site, you can add items to your cart and checkout. The site won’t remember your choices if you close your browser, so grab your favourites while you can!

How do I know what size I am?

Goosebumps Clothing has our sizing guide chart at the top of our webpage. Generally your current bust measurement will give you a good indication of your size. If you are between sizes or prefer a roomier fit, we recommend purchasing a size up. If in doubt please feel free to contact us for more individual advice.

How will I know the item will look the same in person as it does on the computer?

Every effort is taken to ensure accuracy of photos and colours. However, slight variations in colour can occur on different computer monitors. We do offer an exchange policy to ensure you are completely happy with your purchase.

ORDER CONFIRMATION AND SHIPPING

How do I know whether my order has been placed?

When you send in your order, you will receive an email confirmation from us. All orders will be processed and despatched upon receipt of payment. If there are any errors or wrong details, please let us know immediately.

Which countries does Goosebumps Clothing Ship to?

Goosebumps Clothing ships Australia wide for FREE. We also ship all over the world including New Zealand, Singapore, USA, Canada and Europe! Please note for international deliveries, we will need to inform you of the shipping cost and you are responsible for any duties/taxes imposed by your local customs authority.

How is freight calculated?

Goosebumps Clothing Online Store gives FREE Shipping for any orders within Australia.  International freight is calculated using the Australia Post Network for overseas parcels and will be calculated per weight. Overseas shipping fees does not include insurance and all parcels will be sent via registered post which you will have to sign for. Freight charges for overseas parcels will be confirmed once the order has been processed.

Please <strong><a href=”http://auspost.com.au/parcels-mail/postage-assessment-calculator.html”>click here</a></strong> for the Australia Post guide to international shipping costs.

How much will postage and packaging cost?

Goosebumps Clothing Online Store gives FREE Shipping for any orders within Australia. 

Please refer to our Shipping Policy if you require further information.

Which delivery company do you use?

For delivery within Australia we use Australia Post.

How long will it take for my order to arrive?

Product(s) + Shipping time. Shipping time varies from area to area, and can be anywhere up to 7 working days within Australia and 2 – 4 weeks for overseas.

INTERNATIONAL SHIPPING

NOTE: Import duties and taxes are not included in the price at check-out. These charges will be collected by the shipping service upon delivery. Please check with your country’s customs office to determine these costs. All applicable custom fees, taxes and duties are the sole responsibility of the customer. We cannot be held responsible for delays caused by Border Agencies in the collection of these items. Custom authorities require that we state the true value of your order directly on your package. It is the sole discretion of the customs agents to release your package. 

If you have special instructions relating to the delivery, please be sure to indicate these when required on the delivery details page as you are checking out. If your order has not arrived within the allotted time, please email is at info@goosebumpsclothing.com

EXCHANGES AND REFUNDS

What is Goosebumps Clothing policy on exchange and refunds?

how do I make an exchange?

All exchanges are processed as a new sale and a return. Should you require a different size, simply place and pay for a new order online and send your original order back to us for a refund or store credit (store credits have no expiry). Due to our high turnover of stock, this process ensures that you get your new items before they sell out in the size/colour you want.

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receiving it. Items must be returned in their ORIGINAL PACKAGING and CONDITION (tags attached, unwashed, NO perfume smells or odours and UNWORN.) Sale items will receive a store credit only.

Refunds can only be credited in the original form paid. Please send parcels back by a secure traceable method (such as express post) to ensure a safe delivery to our warehouse. We will email you notification once your return has been processed. Please allow up to 5 days for your refund to appear on your statement.

The cost of returning the exchanged/returned item is the responsibility of the customer and we take no responsibility for lost items that do not reach us. We charge a flat rate for postage. The accounting department will refund you less the amount we were billed for postage when your item/s are returned. Please include a note with your request so when your parcel arrives the warehouse manager knows what action to take and also include your Order Number.

If we ever do send you incorrect merchandise, we will send out the correct order with a reply paid satchel for you to return the incorrect goods.

Return Address is:
Goosebumps Clothing
PO BOX 678
Banora Point
NSW, 2486

If there is a problem with my order who do I contact?

If there is a problem with your order, please email us at info@goosebumpsclothing.com or phone 0400 537 721 (please call during business hours)

WHOLESALE ENQUIRIES

What if I am interested in retailing your products?

For all wholesale enquiries, please <a title=”Contact Us” href=”https://goosebumpsclothing.com.au/pages/contact-us/”>contact us</a>.  Terms and conditions for wholesalers can be found <a title=”Terms and Conditions for Wholesalers” href=”https://goosebumpsclothing.com.au/terms-and-conditions-for-wholesalers/”>here</a>.