0400 537 721

FREE SHIPPING AUSTRALIA WIDE ON ORDERS OVER $89 | AFTERPAY AVAILABLE | 30 DAY RETURNS
FREE SHIPPING AUSTRALIA WIDE ON ORDERS OVER $89 | AFTERPAY | 30 DAY RETURNS

Customer Service

Ordering Payments and Shipping

When you have selected an item that you wish to purchase, click onto and either continue shopping by continually adding to the ‘cart’ or click onto ‘checkout’ which will take you to a page to register your contact and delivery details. Follow the prompts until the contact sheet has been completed and you will be directed to another page that will explain the methods of payments accepted.

Online ordering which is fully equipped with easy-to-use secure shopping cart facilities. Make payment online via Pay Pal (in Australian Dollars)

Direct Banking (in Australian Dollars)

Deposit payment directly – which can be conveniently done via the internet, ATM or over -the -counter – into Goosebumps Clothing Bank Account. Please email info@goosebumpsclothing.com to advise of payment so that we can proceed with your order once the funds have cleared.

Name of Account: Goosebumps Clothing

Bank: WESTPAC

BSB: 032 584

Account Number: 244 661

Email info@goosebumpsclothing.com

Phone Mobile 0400 537 721 (please call during business hours)

ORDERS WITHIN AUSTRALIA AND INTERNATIONAL

Goods sold by Goosebumps Clothing are shipped within Australia via Australia Post. Goods delivered overseas sold by Goosebumps Clothing are sent by standard airmail. The delivery time for each order is based on the availability time for the Product(s) + Shipping time. Shipping time varies from area to area, and can be anywhere up to 7 working days within Australia and 2 – 4 weeks for overseas.

 

INTERNATIONAL SHIPPING

NOTE: Import duties and taxes are not included in the price at check-out. These charges will be collected by the shipping service upon delivery. Please check with your country’s customs office to determine these costs. All applicable custom fees, taxes and duties are the sole responsibility of the customer. We cannot be held responsible for delays caused by Border Agencies in the collection of these items. Custom authorities require that we state the true value of your order directly on your package. It is the sole discretion of the customs agents to release your package. 

HOW IS FREIGHT CALCULATED?

Order $100 or more from our Goosebumps Clothing Online Store and receive FREE Shipping for any orders within Australia.  $8.50 flat rate is charged for all other domestic orders throughout Australia. International freight is calculated using the Australia Post Network for overseas parcels and will be calculated per weight. Overseas shipping fees does not include insurance and all parcels will be sent via registered post which you will have to sign for. Freight charges for overseas parcels will be confirmed once the order has been processed.

Please click here for the Australia Post guide to international shipping costs

HOW DO I KNOW IF MY ITEM IS IN STOCK?

If a product is out of stock, it will say so on the product page. Though occasionally, due to high demand, we may be out of stock of certain items. If we do not have an item in stock that you’ve ordered, you will be contacted via email or by phone. A suitable alternative of  the same value may be offered or we will credit  your account using the same method by which payment was made.

HOW DO I KNOW WHETHER MY ORDER HAS BEEN PLACED?

When you send in your order, you will receive an email confirmation from us. All orders will be processed and despatched upon receipt of payment. If there are any errors or wrong details, please let us know immediately.

PAYMENT OPTIONS

Shopping Cart takes you through to a checkout, you can either select  Paypal, Visa, Mastercard, Afterpay or Direct Banking.

EXCHANGE & RETURNS

If you are not completely happy with your purchase please feel free to return it WITHIN 14 DAYS of date of purchase and we will exchange it for something more suitable.  Items must be returned in their ORIGINAL PACKAGING and CONDITION (tags attached, unwashed, NO perfume smells or odours and unworn.)  We will also refund if we can’t talk you into something else!! The cost of returning the exchanged item is the responsibility of the customer and we take no responsibility for lost items that do not reach us.  Note: No exchange or refund on sale items unless otherwise stated. The accounting department will refund you less the amount we were billed for postage when your item/s are returned. Please include a note with your request so when your parcel arrives the warehouse manager knows what action to take

If your order is found to be defective please contact us by email, telephone and arrange to return the goods for exchange within 14 days of receipt of products.

 

WEBSITE SECURITY

Your security is our number one concern and we utilise one of the most secure transaction channels available in the world today. Our E commerce application is such that when you order a product from our website, you can rest assured that the highest security checks have been put in place to make sure that your details will not fall into the wrong hands.

DISCLAIMER

The information on this website is provided in good faith. To the best of our knowledge the information is accurate and current. Goosebumps Clothing, as defined in the Corporations Act 2001, do not make any warranty as to the accuracy and completeness of the information on the web site and that any products or services will meet your requirements. Please note, it is an offence to reproduce any of the images or content on this website.

PRIVACY

We respect your privacy!
Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned!
Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. We will only contact you to provide details of your transactions with us and may occasionally contact you with information of special offers from Goose Bumps. If you have any questions, please feel free to call or email us.

TERMS AND CONDITIONS

By continuing to place order via this website you agree to be bound by these terms and conditions of sale. All orders placed via this website must be done in good faith, and are considered a promise to buy. All information you supply during the ordering process must be true and correct.

HOW WE CHARGE

After you have submitted your order, we will send you a confirmation email containing your order details. If there are any errors or wrong details, let us know within 12 hours.

PRICING

All Prices are AUD and quoted on the web page are current as of the date the product page was generated by our system. In case of a discrepancy between the product page price and the shopping cart price, the Shopping cart price at the time of order will take precedence, and will be the price applicable in the case that an order is placed.

Any orders sent overseas delayed in customs must be dealt with by the purchaser residing in the relevant country, and any fees or charges incurred through customs are the responsibility of the purchaser.

 

 

 

 

 

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